FAQ

Frequently Asked Questions – Payment, Ordering, Security, Service, Warranty & Contact at Ashbury Boutique

Payment
Payment options in our online shop

All prices for products sold via www.ashburyboutique.co.uk include VAT.

Accepted payment methods

At Ashbury Boutique, you can always pay safely and conveniently using:

  • Credit card (American Express, MasterCard, Maestro, VISA)

  • Shopify Payments

How do I pay with a credit card?

When paying by credit card, simply enter:

  • Your card number

  • The exact name as it appears on the card

  • The expiration date

  • The 3-digit CVC code

Your details are fully encrypted via SSL servers and protected against third-party access. The payment amount will only be charged once your order has been shipped.

Secure payment guarantee

Shopping at Ashbury Boutique is always 100% secure:

  • All personal and payment data is encrypted via SSL technology

  • We comply with strict data protection laws (GDPR)

  • Your information is never shared without your explicit consent

Ordering
Will I receive a confirmation of my order?

Yes, every completed order is confirmed by email with a detailed order confirmation.

What can I do if I have payment issues?

If your payment does not go through:

  • Clear your browser cache and cookies

  • Add the product to your cart again

  • Try to complete the checkout process once more

Still having issues? Contact us at support@ashburyboutique.co.uk and we’ll assist you directly.

Can I cancel an order?

Yes, you can cancel your order by emailing support@ashburyboutique.co.uk before 5:00 PM on the same day the order was placed. Please include:

  • Your full name

  • Your order number

  • Your order date

Important: If your order has already been processed or shipped, cancellation is no longer possible. In that case, you can return the package once it has been delivered, according to our return policy.

Service & Warranty

At Ashbury Boutique, we stand for quality and reliability.

  • If a product shows a defect that was not visible at the time of purchase, you must report it within a reasonable timeframe after discovering it.

  • If, in our assessment, the defect is not caused by normal wear and tear, misuse, or lack of maintenance, Ashbury Boutique will repair or replace the item within a reasonable period.

  • If the product has been misused, altered, or not maintained according to the instructions, you will not be entitled to repair, replacement, or compensation.

Please note: Damage to glass, straps, crowns/stems, and batteries is not covered by the manufacturer’s warranty. However, your statutory warranty rights as a consumer remain fully valid.

Contact

Do you have questions about your order, payment, service, or warranty?

Email us at: support@ashburyboutique.co.uk

We aim to respond as quickly as possible, always within 2 business days.

At Ashbury Boutique, your satisfaction comes first.